Terms and Conditions

Last Modified: 23-12-2024

1. Introduction

1.1. Purpose: These Terms constitute a legally binding agreement between you ("User," "you," or "your") and AICRAFTHUB.COM, a platform designed and operated by DVN GRIND – FZCO, a UAE-based software agency. The platform provides AI-powered content creation tools for industries such as digital marketing, eCommerce, education, and media.

1.2. Subsidiary Relationship: AICRAFTHUB.COM operates as a subsidiary of DVN GRIND – FZCO.

1.3. Acceptance of Terms: By accessing, registering, or using any part of the Platform, you accept these Terms and agree to comply with them. If you are using the Platform on behalf of an organization, you confirm that you have the authority to bind the organization to these Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • "Platform" refers to AICRAFTHUB.COM, including its website, software, AI tools, and services.
  • "User" refers to any individual or entity accessing or using the Platform.
  • "Content" means any text, images, videos, or other materials generated, uploaded, or shared on the Platform.
  • "AI-Generated Content" refers to any content created using the AI-powered tools available on the Platform.
  • "Controller" and "Processor" have the meanings assigned to them under UAE’s Federal Decree by Law No. (45) of 2021 on Personal Data Protection.
  • "Subscription" refers to a recurring payment model for accessing specific Platform features.
  • "Pay-per-Use Model" refers to a pricing model where users pay only for specific usage of the Platform's tools.

3. Eligibility

3.1. Age Requirement: You must be at least 18 years old to access or use the Platform. By using the Platform, you represent and warrant that you meet this age requirement.

3.2. Authority to Enter into Agreement: By accepting these Terms, you confirm that:

  • You have the legal capacity to enter into a binding agreement.
  • If you are using the Platform on behalf of an organization, you have the necessary authority to bind that organization to these Terms.

3.3. Prohibited Users: The Platform is not intended for individuals or entities barred from using such services under the laws of the UAE or other applicable jurisdictions.

4. User Account

4.1. Account Creation: To access certain features of the Platform, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Update your account information promptly if it changes.

4.2. Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect unauthorized access to your account, you must notify us immediately at support@dvngrind.com.

4.3. Account Suspension or Termination:

  • We reserve the right to suspend or terminate your account if you violate these Terms, misuse the Platform, or engage in fraudulent or unlawful activities.
  • Termination of your account may result in the loss of access to the Platform and any associated data.

4.4. One Account Per User: You may not create multiple accounts for the same individual or entity unless explicitly authorized by us.

5. Description of Services

5.1. Nature of Services: AICRAFTHUB.COM provides users with AI-powered tools for generating content, including but not limited to text, marketing materials, product descriptions, and educational content.

5.2. Purpose and Functionality:

  • The Platform is intended to assist individuals and businesses in streamlining their content creation process.
  • The tools rely on advanced artificial intelligence algorithms to generate content based on user input.

5.3. No Guarantee of Results:

  • While the Platform aims to provide high-quality and efficient tools, we do not guarantee that the AI-generated content will meet your expectations, be accurate, or suit specific purposes.
  • Users are solely responsible for reviewing and verifying AI-generated content before using it.

5.4. Modification of Services:

  • We reserve the right to modify, discontinue, or enhance any part of the Platform at any time without prior notice.

6. Intellectual Property Rights

6.1. Ownership of Platform Materials: All intellectual property rights related to the Platform, including its tools, features, software, design, and branding, are the sole property of DVN GRIND – FZCO and/or its licensors.

6.2. License to Use the Platform:

  • We grant you a limited, non-exclusive, revocable license to access and use the Platform for lawful purposes in accordance with these Terms.
  • This license does not grant ownership of any aspect of the Platform or its tools.

6.3. Prohibited Actions: You may not:

  • Copy, modify, distribute, or reverse engineer any part of the Platform.
  • Use the Platform for purposes that violate applicable laws or these Terms.
  • Resell or redistribute access to the Platform or any of its tools.

6.4. User Responsibility for Content: Any content you upload or generate using the Platform remains your property. However, by uploading or using the Platform, you grant us a non-exclusive, royalty-free license to process, store, and use such content solely for operational purposes.

6.5. Reservation of Rights: We reserve all rights not expressly granted under these Terms.

7. User-Generated Content

7.1. Ownership of User Content:

  • You retain ownership of any content you upload, submit, or generate using the Platform (“User Content”).
  • By uploading, submitting, or generating User Content, you represent and warrant that you own the necessary rights to do so or have the appropriate permissions from the rightful owner.

7.2. License Grant to AICRAFTHUB.COM:

  • By using the Platform, you grant AICRAFTHUB.COM a non-exclusive, worldwide, royalty-free, sublicensable license to process, store, display, and otherwise use your User Content solely for operational purposes, such as providing and improving the services.

7.3. Prohibited Content:
Users are strictly prohibited from uploading, submitting, or generating content that:

  • Violates any applicable laws or regulations.
  • Contains defamatory, obscene, abusive, or harmful material.
  • Infringes on the intellectual property rights or privacy of others.
  • Includes viruses, malware, or other harmful code.

7.4. Monitoring and Removal of Content:

  • While we are not obligated to monitor User Content, AICRAFTHUB.COM reserves the right to review, modify, or remove any content that violates these Terms or is deemed inappropriate, harmful, or unlawful.

8. AI-Generated Content

8.1. Nature of AI-Generated Content:

  • The Platform provides tools for generating content using artificial intelligence. The quality and accuracy of the output are influenced by the inputs provided by users.

8.2. Disclaimer of Accuracy and Completeness:

  • AI-generated content is created by automated algorithms and may contain errors, inaccuracies, or inconsistencies.
  • The Platform does not guarantee that the content will be complete, accurate, or fit for any particular purpose.

8.3. User Responsibility for AI-Generated Content:

  • Users are solely responsible for reviewing, editing, and ensuring that the AI-generated content meets their standards and complies with applicable laws.
  • AICRAFTHUB.COM disclaims any liability for damages arising from the use of AI-generated content.

8.4. Intellectual Property in AI-Generated Content:

  • Content generated by the Platform is owned by the User, subject to these Terms.
  • Users grant AICRAFTHUB.COM a limited license to store and process AI-generated content for operational purposes.

8.5. Use Limitations:

  • Users must not use AI-generated content for unlawful, harmful, or unethical purposes, including but not limited to defamation, false advertising, or impersonation.

9. Payment Terms

9.1. Payment Models:

  • The Platform may offer subscription-based pricing or pay-per-use models. Details about pricing, plans, and billing cycles are provided on the Platform.
  • By selecting a paid plan, you agree to the terms associated with that plan.

9.2. Billing and Payment:

  • Payments will be processed in the currency specified on the Platform.
  • You authorize AICRAFTHUB.COM to charge your payment method for all applicable fees.

9.3. Late or Failed Payments:

  • If your payment fails or is delayed, we reserve the right to suspend or terminate access to the Platform until the issue is resolved.
  • Additional fees or charges may apply for failed transactions.

9.4. Non-Refundable Payments:

  • Payments made to the Platform are generally non-refundable. For details on refunds, please refer to our Refunds and Cancellation Policy.

9.5. Changes to Pricing:

  • We reserve the right to modify subscription fees or pricing at any time. You will be notified of any changes prior to their implementation, and such changes will not affect ongoing subscriptions until the next billing cycle.

10. Acceptable Use Policy

10.1. Permitted Use:

  • The Platform is intended for lawful purposes and for creating content in accordance with these Terms.
  • Users must adhere to all applicable laws, regulations, and industry standards.

10.2. Prohibited Activities:
Users agree not to:

  • Use the Platform to create or distribute unlawful, harmful, fraudulent, or misleading content.
  • Attempt to hack, disable, disrupt, or interfere with the functionality of the Platform.
  • Access the Platform using automated methods (e.g., bots or scrapers) without prior authorization.
  • Misrepresent yourself or impersonate others while using the Platform.

10.3. Consequences of Violations:

  • AICRAFTHUB.COM reserves the right to suspend or terminate accounts and take legal action against users who violate this Acceptable Use Policy.

11. Service Availability

11.1. No Guarantee of Uptime:

  • While AICRAFTHUB.COM strives to maintain consistent service availability, we do not guarantee uninterrupted access to the Platform.
  • Planned maintenance, technical issues, or events beyond our control may result in temporary service disruptions.

11.2. Right to Modify Services:

  • We reserve the right to modify, suspend, or discontinue any part of the Platform or its features at any time without prior notice.

11.3. No Liability for Interruptions:

  • AICRAFTHUB.COM is not responsible for any damages or losses incurred due to service interruptions, unavailability, or modifications.

12. Limitation of Liability

12.1. General Limitation of Liability:

  • To the fullest extent permitted by law, AICRAFTHUB.COM, its parent company DVN GRIND – FZCO, affiliates, employees, and licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
    • Errors or inaccuracies in AI-generated content.
    • Service interruptions, technical failures, or data loss.
    • User reliance on the Platform’s tools or content.

12.2. Maximum Liability:

  • The total liability of AICRAFTHUB.COM for any claim shall not exceed the amount you paid for the service during the 12 months preceding the claim.

12.3. Third-Party Links and Services:

  • AICRAFTHUB.COM is not responsible for any third-party websites, services, or content accessed via the Platform. Users access third-party resources at their own risk.

13. Disclaimers

13.1. No Warranty of Accuracy or Fitness:

  • The Platform and its services are provided on an "as is" and "as available" basis. AICRAFTHUB.COM makes no warranties, express or implied, regarding:
    • The accuracy, reliability, or completeness of AI-generated content.
    • The suitability of the content for any particular purpose or intended outcome.

13.2. No Guarantee of Results:

  • Use of the Platform’s AI tools does not guarantee specific results. Users bear full responsibility for reviewing and verifying AI-generated content before using it.

13.3. AI Limitations Disclaimer:

  • The AI tools are subject to limitations in understanding, context, and input quality. Content generated may be incomplete, inaccurate, or require human review and editing.

13.4. External Links Disclaimer:

  • The Platform may contain links to third-party websites or resources. AICRAFTHUB.COM does not endorse, control, or assume any responsibility for the content or services offered by these external sites.

14. Data Protection and Privacy

14.1. Compliance with UAE Data Protection Law:

  • AICRAFTHUB.COM complies with UAE Federal Decree by Law No. (45) of 2021 on the Protection of Personal Data.

14.2. Reference to Privacy Policy:

  • For details about how your data is collected, used, and protected, please refer to our Privacy Policy.

14.3. User Responsibility for Privacy Compliance:

  • Users must ensure that their use of the Platform and the data they input or generate comply with applicable privacy laws in their jurisdiction.

15. Cookies and Tracking Technologies

15.1. Reference to Cookie Policy:

  • The Platform uses cookies and similar technologies to enhance user experience and track platform usage. For more information, please refer to our Cookie Policy.

16. Refunds

16.1. Reference to Refund Policy:

  • Refunds are subject to the terms outlined in our Refunds and Cancellation Policy.

17. Third-Party Links and Services

17.1. Links to External Websites:

  • The Platform may provide links to third-party websites, applications, or services for user convenience. AICRAFTHUB.COM does not endorse or assume responsibility for the content, functionality, or practices of these third-party resources.

17.2. Third-Party Interactions:

  • Users acknowledge that any transactions, communications, or disputes with third-party providers are solely between the user and the third party.

17.3. No Liability for Third-Party Services:

  • AICRAFTHUB.COM shall not be held liable for any damages, losses, or issues arising from the use of third-party websites or services accessed through the Platform.

18. Termination of Use

18.1. Termination by AICRAFTHUB.COM:

  • AICRAFTHUB.COM reserves the right to terminate or suspend your access to the Platform, in whole or in part, without notice if:
    • You violate these Terms.
    • You engage in fraudulent or unlawful activity.
    • You misuse or disrupt the Platform’s functionality.

18.2. Termination by the User:

  • You may terminate your account at any time by contacting support@dvngrind.com. Upon termination, access to your account and associated data may be permanently deleted.

18.3. Effect of Termination:

  • Termination of access to the Platform does not absolve you of any payment obligations incurred prior to termination.
  • Any provisions of these Terms that by their nature should survive termination (e.g., intellectual property rights, disclaimers, limitation of liability) shall remain in effect.

19. Indemnification

19.1. User Agreement to Indemnify:

  • You agree to indemnify, defend, and hold harmless AICRAFTHUB.COM, its parent company DVN GRIND – FZCO, affiliates, employees, and licensors from and against any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of:
    • Your violation of these Terms.
    • Your misuse of the Platform or services.
    • Your infringement of any third-party rights, including intellectual property, privacy, or other proprietary rights.

19.2. Notification of Claims:

  • AICRAFTHUB.COM will promptly notify you of any claims subject to indemnification and provide reasonable assistance at your expense in defending such claims.

20. Governing Law

20.1. Applicable Law:

  • These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

20.2. Jurisdiction:

  • Any disputes arising from or related to these Terms shall be resolved exclusively in the courts of Dubai, UAE.

20.3. Compliance with Local Laws:

  • Users accessing the Platform from outside the UAE are responsible for ensuring compliance with local laws applicable to their use of the Platform.

21. Force Majeure

21.1. Definition of Force Majeure:

  • AICRAFTHUB.COM shall not be held responsible for any failure to perform or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to:
    • Acts of God, natural disasters, or extreme weather conditions.
    • War, terrorism, or civil unrest.
    • Government actions, laws, or regulations.
    • Strikes, labor disputes, or industrial actions.
    • Internet outages, power failures, or technical disruptions.

21.2. Effect of Force Majeure:

  • If a force majeure event occurs, AICRAFTHUB.COM shall be excused from performing its obligations for the duration of the event. The Platform will take reasonable efforts to mitigate the effects of the disruption and resume normal operations as soon as possible.

22. Modifications to Terms

22.1. Right to Modify:

  • AICRAFTHUB.COM reserves the right to modify these Terms at any time, at its sole discretion.

22.2. Notification of Changes:

  • Material changes to the Terms will be communicated to users via email or a notice on the Platform. The updated Terms will include a “Last Updated” date.

22.3. User Acceptance of Changes:

  • Continued use of the Platform after changes to the Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Platform immediately.

23. Feedback and Suggestions

23.1. User Feedback:

  • AICRAFTHUB.COM encourages users to provide feedback, suggestions, or recommendations for improving the Platform.

23.2. Ownership of Feedback:

  • Any feedback you provide becomes the property of AICRAFTHUB.COM. By submitting feedback, you assign all rights, titles, and interests in the feedback to AICRAFTHUB.COM without any obligation of compensation to you.

23.3. Use of Feedback:

  • AICRAFTHUB.COM reserves the right to use, modify, or implement user feedback at its sole discretion to improve its services or develop new features.

24. Dispute Resolution

24.1. Amicable Resolution:

  • Users are encouraged to contact AICRAFTHUB.COM at support@dvngrind.com to resolve any disputes or concerns amicably before pursuing legal action.

24.2. Binding Arbitration:

  • If a dispute cannot be resolved amicably, it shall be submitted to binding arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC).
  • The arbitration proceedings shall be conducted in English and held in Dubai, UAE.

24.3. Exclusion of Class Actions:

  • Disputes must be resolved on an individual basis, and users waive their right to participate in any class action or collective legal proceeding against AICRAFTHUB.COM.

24.4. Injunctive Relief:

  • Notwithstanding the above, AICRAFTHUB.COM may seek injunctive or equitable relief in a court of law to protect its intellectual property rights or enforce compliance with these Terms.

25. Contact Information

25.1. General Inquiries:

  • For any questions, concerns, or feedback regarding these Terms, please contact us using the details below:
    • Email: support@dvngrind.com
    • Phone: +971 50 489 5703
    • Address: 101 Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

25.2. Technical Support:

  • For assistance with technical issues related to the Platform, please email our support team at support@dvngrind.com.

25.3. Legal Notices:

  • Any legal notices or formal communications regarding these Terms must be sent to the address provided above.