Privacy Policy

Last Modified: 23-12-2024

Welcome to AICRAFTHUB.COM (operated by DVN GRIND – FZCO). Protecting your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

We are committed to complying with applicable privacy laws, including the UAE Federal Decree by Law No. (45) of 2021, General Data Protection Regulation (GDPR) for European users, and California Consumer Privacy Act (CCPA/CPRA) for U.S. users.

1. Introduction

This Privacy Policy outlines the practices of AICRAFTHUB.COM, operated by DVN GRIND – FZCO, with respect to the collection, use, and protection of personal data.

1.1 Purpose:
This document provides transparency regarding how your personal data is handled when you use AICRAFTHUB.COM, a platform offering AI-powered content creation tools.

1.2 Commitment to Privacy Laws:
We are dedicated to ensuring compliance with:

  • UAE’s Federal Decree by Law No. (45) of 2021 on Personal Data Protection.
  • General Data Protection Regulation (GDPR) for users in the European Union.
  • California Consumer Privacy Act (CCPA/CPRA) for users in the United States.

1.3 Updates:
This Privacy Policy may be updated periodically. The "Last Updated" date will reflect the most recent changes. Users will be notified of material changes through email or platform notifications.

2. Scope of the Privacy Policy

2.1 Applicability:
This Privacy Policy applies to all users of AICRAFTHUB.COM globally and governs data collected through:

  • The website (AICRAFTHUB.COM).
  • AI-powered tools and services offered on the platform.
  • Any communication with our support or sales teams.

2.2 Exclusions:
This Privacy Policy does not cover:

  • Third-party websites or applications accessed through our platform.
  • Data collected by external entities or services not directly controlled by AICRAFTHUB.COM.

2.3 Responsibility:
By using the platform, you are responsible for ensuring that your use complies with the privacy laws of your jurisdiction.

3. Data Controller and Contact Details

3.1 Data Controller:
DVN GRIND – FZCO acts as the Data Controller responsible for determining the purposes and methods of data processing on AICRAFTHUB.COM.

3.2 Contact Details:
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Email: support@dvngrind.com
  • Phone: +971 50 489 5703
  • Address: 101 Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

3.3 Data Protection Officer (DPO):
For inquiries related to data protection, you may also contact our Data Protection Officer (DPO) at dpo@dvngrind.com (if applicable).

4. What Data We Collect

We may collect and process the following categories of personal data:

4.1 Personal Information:

  • Name, email address, phone number, company name, and similar identifiers.

4.2 Account Information:

  • Account details such as username, password, subscription details, and preferences.

4.3 Technical Data:

  • IP address, device type, operating system, browser type, and other system configuration details.

4.4 Usage Data:

  • Details about how you interact with the Platform, including tool usage, search queries, and input data provided to AI-powered tools.

4.5 Payment Information:

  • Payment method, billing details, and transaction history (processed securely by third-party payment processors).

4.6 Sensitive Personal Data (if applicable):

  • Sensitive data is only collected where required and explicitly consented to, in compliance with UAE Federal Law No. 45 and GDPR Article 9.

4.7 Other Information:

  • Feedback provided by users, responses to surveys, and customer support inquiries.

5. How We Collect Data

We collect data in the following ways:

5.1 Direct Collection:

  • Information provided during account registration, subscription setup, or use of our services (e.g., inputs to AI tools).
  • Data submitted when contacting us for support, inquiries, or feedback.

5.2 Automated Collection:

  • Data collected through cookies, web beacons, and similar tracking technologies to understand user behavior and improve our services.

5.3 Third-Party Sources:

  • Data provided by third-party service providers, such as payment processors, marketing platforms, or analytics tools.

6. Purpose of Data Processing

Your data is processed for the following purposes:

6.1 Providing Services:

  • To deliver the tools, features, and services of AICRAFTHUB.COM.

6.2 Improving User Experience:

  • To analyze platform usage and enhance performance and usability.

6.3 Account Management:

  • To create, manage, and provide support for user accounts and subscriptions.

6.4 Payment Processing:

  • To process transactions, issue receipts, and manage billing inquiries securely.

6.5 Communication:

  • To send account notifications, service updates, and respond to user inquiries.

6.6 Marketing and Promotions (with Consent):

  • To provide users with information about new features, tools, and services.

6.7 Legal and Regulatory Compliance:

  • To comply with applicable laws, regulations, or legal requests.

6.8 Fraud Prevention:

  • To detect and prevent fraudulent or unauthorized activities.

7. Legal Basis for Processing Data (GDPR and UAE Law)

We process your data under the following legal bases:

7.1 Consent:

  • Where you have explicitly consented to the collection and processing of your personal data (e.g., for marketing communications or sensitive data).

7.2 Contractual Necessity:

  • Processing is necessary to provide the services you have requested (e.g., processing payments, enabling access to tools).

7.3 Legal Obligation:

  • To comply with legal and regulatory obligations under UAE Federal Law No. 45 of 2021 and other applicable laws.

7.4 Legitimate Interests:

  • To improve our services, enhance user experience, ensure security, and protect against misuse or fraud.

7.5 UAE-Specific Justifications:

  • Article 4 of UAE Federal Law No. 45 of 2021 allows processing without consent in specific cases, such as public health, legal claims, or contractual obligations.

8. How We Use AI Tools with User Data

8.1 Interaction with AI Tools:

  • Users may input data into the AI-powered tools available on the Platform. This data is used to generate content and enhance the services provided by AICRAFTHUB.COM.
  • Input data may be anonymized or pseudonymized before processing, in compliance with UAE Federal Law No. 45 of 2021 and GDPR requirements.

8.2 User Responsibility:

  • Users are responsible for ensuring that the data they input into the Platform does not contain sensitive personal information unless explicitly authorized by applicable laws and our terms.
  • Avoid submitting confidential or legally protected information into the AI tools.

8.3 Retention of AI-Generated Outputs:

  • AI-generated outputs may be retained by the Platform for a limited period for operational purposes (e.g., troubleshooting or service improvement).

8.4 Disclaimer for AI Processing:

  • AI tools may not always generate accurate or complete results. Users are responsible for reviewing and verifying AI-generated outputs before using them.

9. Cookies and Similar Tracking Technologies

9.1 Use of Cookies:

  • The Platform uses cookies and similar tracking technologies to improve user experience, analyze traffic, and deliver personalized content.

9.2 Types of Cookies Used:

  • Essential Cookies: Required for basic website functionality (e.g., session management).
  • Analytics Cookies: Used to collect data about user interactions with the Platform (e.g., Google Analytics).
  • Advertising Cookies: Track user activity for targeted marketing (only used with consent).

9.3 User Control Over Cookies:

  • Users can manage or disable cookies through their browser settings. However, disabling cookies may affect the functionality of the Platform.

9.4 Third-Party Tracking:

  • Some third-party services integrated into the Platform (e.g., payment processors or advertising networks) may also use cookies. Users are encouraged to review the privacy policies of these third parties.

9.5 Cookie Policy Reference:

  • For detailed information about cookies, please refer to our Cookie Policy.

10. Sharing and Disclosure of Data

10.1 Third-Party Service Providers:

  • We may share your data with trusted third-party providers who perform services on our behalf, including:
    • Payment processors (e.g., Stripe, PayPal).
    • Hosting and cloud service providers.
    • Analytics providers (e.g., Google Analytics).

10.2 Legal and Regulatory Requirements:

  • Your data may be disclosed to government authorities, regulators, or law enforcement agencies if required by applicable law (e.g., UAE, GDPR, or USA regulations).

10.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of AICRAFTHUB.COM, your data may be transferred to the acquiring entity, subject to this Privacy Policy.

10.4 Aggregated or Anonymized Data:

  • Non-identifiable data may be shared for research, analysis, or marketing purposes without further notice to users.

10.5 No Sale of Personal Data:

  • AICRAFTHUB.COM does not sell personal data to third parties.

11. Cross-Border Data Transfers

11.1 Global Operations:

  • As a global platform, data collected on AICRAFTHUB.COM may be processed in countries outside your location, including the UAE, EU, and the U.S.

11.2 Adequate Protection (GDPR):

  • For data transfers outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, including:
    • Standard Contractual Clauses (SCCs) approved by the European Commission.
    • Binding Corporate Rules (BCRs) or equivalent mechanisms.

11.3 Compliance with UAE Law:

  • In compliance with Articles 22 and 23 of UAE Federal Law No. 45 of 2021, cross-border transfers are only carried out where:
    • The receiving country provides an adequate level of protection.
    • User consent has been obtained, or specific legal justifications apply.

11.4 User Rights:

  • Users have the right to inquire about and object to cross-border data transfers.

12. Data Retention

12.1 Retention Periods:

  • Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
    • Account Data: Retained until the account is deleted or inactive for a specified period.
    • Payment Data: Retained for audit and compliance purposes for up to 7 years (or as required by law).
    • AI-Generated Data: Retained for operational purposes for a limited duration, after which it is anonymized or deleted.

12.2 Criteria for Retention:

  • Retention periods are determined based on:
    • Legal obligations.
    • Nature of the data and its sensitivity.
    • User activity and preferences.

12.3 Deletion of Data:

  • Upon request, users can request deletion of their personal data, subject to legal or contractual obligations requiring further retention.

13. Data Security

13.1 Technical Measures:

  • AICRAFTHUB.COM employs industry-standard encryption protocols to protect data in transit and at rest.
  • Regular vulnerability assessments and penetration testing are conducted to identify and mitigate potential risks.

13.2 Organizational Measures:

  • Access to personal data is restricted to authorized personnel who require it to perform their duties.
  • Employees are trained on data protection policies and practices.

13.3 Incident Response:

  • A robust incident response plan is in place to address potential security breaches, including notifications to affected users and authorities (where required by law).

13.4 User Responsibility:

  • Users are responsible for keeping their account credentials secure. AICRAFTHUB.COM is not liable for unauthorized access resulting from user negligence.

14. User Rights

14.1 Right to Access:

  • Users can request a copy of their personal data and details on how it is processed.

14.2 Right to Correction:

  • Users have the right to correct inaccurate or incomplete personal data.

14.3 Right to Erasure ("Right to Be Forgotten"):

  • Users can request the deletion of their personal data under specific circumstances, such as:
    • When the data is no longer necessary for its original purpose.
    • When consent has been withdrawn.

14.4 Right to Restrict Processing:

  • Users may request to restrict the processing of their personal data in certain situations (e.g., disputes over data accuracy).

14.5 Right to Data Portability:

  • Users can request their data in a machine-readable format to transfer to another service provider.

14.6 Right to Object:

  • Users can object to the processing of their data for direct marketing or legitimate interests.

14.7 Right to Withdraw Consent:

  • Users can withdraw consent for processing activities based on consent at any time.

14.8 How to Exercise Rights:

  • To exercise any of the above rights, users can contact support@dvngrind.com.

15. CCPA/CPRA Compliance (For California Residents)

For users residing in California, the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA) provide additional rights related to personal data. If you are a California resident, you have the right to:

  • Know What Data We Collect: Request details about the categories of personal data we collect, how we use it, and with whom we share it.
  • Request Deletion: Ask for the deletion of your personal data, subject to exceptions (e.g., compliance with legal obligations).
  • Opt-Out of Data Sale: While AICRAFTHUB.COM does not sell personal data, you can exercise your right to opt out if this changes in the future.
  • Non-Discrimination: We will not deny you services or charge different prices if you exercise your privacy rights.

To make a request under CCPA, contact us at support@dvngrind.com. We will verify your identity before processing your request, in accordance with applicable laws.

16. Children's Privacy

AICRAFTHUB.COM is not intended for use by individuals under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will take steps to delete such data promptly. If you are a parent or guardian and believe your child has provided personal data, please contact us at support@dvngrind.com.

17. Automated Decision-Making and Profiling

Our AI tools may use automated processing to provide content creation services. While automated decision-making enhances efficiency, we ensure that:

  • Users retain control over inputs and outputs generated by the Platform.
  • No significant legal or similarly impactful decisions are made solely based on automated processing.

If you believe automated processing has negatively impacted your rights, you may request human intervention or challenge the decision by contacting us at support@dvngrind.com.

18. Data Breach Notification

AICRAFTHUB.COM takes data security seriously. In the event of a data breach that may compromise your personal data:

  • UAE Compliance: We will notify the UAE Data Office and affected users as required under Article 9 of Federal Law No. 45 of 2021.
  • GDPR Compliance: For users in the EU, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach and provide timely updates to affected users.
  • U.S. Compliance: For California residents and U.S. users, we will comply with state-specific breach notification laws.

Notifications will include details about the nature of the breach, potential impacts, and actions being taken to mitigate risks.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

  • Significant changes will be communicated to users via email or notifications on the Platform.
  • The "Last Updated" date at the top of this Privacy Policy will indicate when changes were made.
  • Continued use of the Platform after updates signifies your acceptance of the revised Privacy Policy.

We encourage users to review this Privacy Policy periodically to stay informed about how we handle personal data.

20. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled, please contact us at:

  • Email: support@dvngrind.com
  • Phone: +971 50 489 5703
  • Address: 101 Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

For users in the EU, you may also file complaints with your local data protection authority. UAE residents can submit complaints to the UAE Data Office. California residents may contact their local regulatory authority for privacy-related complaints.